Listing your restaurant on Zilly is completely free for a lifetime! You can use our core platform for as long as you want without any mandatory subscription fees. While basic usage remains completely free forever, we will eventually offer optional, premium "scalability plans" for businesses that want to aggressively boost their sales and scale up. Until then, everything is on the house!
Zilly operates on a strict zero-commission model. There are absolutely no platform fees, no subscription traps, and zero hidden charges. What you earn on your food is 100% yours to keep.
We offer complete flexibility and transparency when it comes to delivering your food:
(a) Delivery Partners : You can Utilize Zilly's delivery fleet, or you can use your own restaurant's riders.
(b) Distance-Based Charges : Delivery charges are strictly calculated based on the distance (in kilometers) between your outlet and the customer.
Our Recommendation : We highly encourage our partners to use their own delivery staff whenever possible, as it gives you maximum control over the customer experience and your margins. However, our fleet is always here to support you.
Whenever a customer places an order with a value of ₹500 or more, the delivery will be free for them. Zilly does not charge any commission on orders, ensuring that vendors retain full transparency in their earnings. However, since the delivery partner has completed their job, their payment will be deducted directly from the vendor’s payout. This deduction will be reflected during the weekly settlement cycle, where vendors receive a clear statement showing the delivery partner’s fee adjustment. This model ensures that customers enjoy free delivery, vendors face no hidden charges, and delivery partners are guaranteed their payment, creating a balanced ecosystem of trust and efficiency.
We ensure that your cash flow remains smooth and transparent depending on how the customer chooses to pay:
(a) Cash on Delivery (COD) : Payment Collection For all orders placed under Cash on Delivery (COD), ( If customer paid in cash ), the payable amount will be collected directly by the assigned Delivery Partner at the time of delivery.
Settlement TimelineT: he Delivery Partner must deposit the collected COD amount into Zilly’s designated account within 15 minutes of completing the delivery. Failure to settle the payment within the stipulated 15-minute window will result in the temporary suspension of the Delivery Partner’s ID for 24 hours. Zilly guarantees secure and timely payment handling.“You don’t need to worry about payments — Zilly takes care of it. Focus on your operations and growth, while we ensure smooth financial settlement.
(b) Online Payments : If a customer pays online through the Zilly app, the payment securely lands in Zilly's account.
(c) Settlement : All accumulated online payments are processed and transferred to your bank account on a strict weekly payout schedule.
We maintain clear guidelines to ensure fast service and complete transparency:
(a) 2-Minute Action Window: When a new order arrives, the restaurant has exactly 2 minutes (120 seconds) to either confirm or reject it. after two minutes order will be automatically confirmed.
(b)Customer Cancellation : If a customer cancels an order, Zilly assumes no role or liability in the process. The handling, communication, and resolution of customer cancellations fall entirely under the restaurant's responsibility. Yes delivery partner's fees will be paid by Zilly if the order cancel after picked up by delivery partner.
(c) Delivery Partner Cancellation : Once an order is assigned to a delivery partner, they do not have the option to cancel it. This ensures that your prepared food is always picked up and delivered without any disruption.
Because we are a zero-commission platform, our financial interactions are incredibly straightforward:
1. There are no hidden deductions, settlement charges, or forced advertising fees from our end.
2. Standard payment gateway charges (at actuals) and standard government taxes (GST/TDS) apply strictly as per prevailing government laws. We believe in 100% transparent billing.
There is no lock-in period, contract, or minimum commitment required. You are completely free to join and leave at any time. We want you to stay with Zilly because you love the value we provide, not because you are forced to.
Zilly is not for everyone. We maintain strict quality standards and are exclusively onboarding only premium restaurants and cafes onto our platform.
Due to our strict business policies, we consider our partner list to be classified information and do not publicly disclose it in our business documentation. However, if you would like to see the premium brands that are already growing with us, you can view them directly on the Zilly app.
