At Zilly, we respect your privacy and your right to control your personal data. This Account Deletion Policy explains how customers and vendors can permanently delete their Zilly account and what happens to their data after deletion.
Any registered customer or vendor can request the permanent deletion of their Zilly account at any time, subject to applicable legal and operational requirements.
You can request account deletion using any of the following methods:
To protect your account from unauthorized deletion, Zilly may verify your identity before processing your request. Additional information may be requested if necessary.
Once your account deletion request is approved:
Certain information may be retained for a limited period where required by applicable laws, regulatory requirements, fraud prevention, dispute resolution, taxation, accounting, or enforcement of our legal obligations. Such retained data will only be used for these purposes.
Vendors requesting account deletion must ensure that all pending orders, customer obligations, settlements, subscription payments, and any outstanding dues have been completed before the deletion request can be finalized.
Customers should ensure there are no active or pending orders before requesting account deletion. Any ongoing orders may need to be completed or cancelled in accordance with our policies.
Account deletion requests are generally processed within 7 to 30 business days, depending on verification requirements and applicable legal obligations.
Account deletion is permanent and cannot be undone. Once your account has been deleted, it cannot be recovered, and any associated data that has been permanently removed cannot be restored.
If you have any questions regarding account deletion or need assistance with the deletion process, please contact the Zilly Support Team through our official support channels.
