This Refund & Cancellation Policy explains how cancellations, refunds, and related requests are handled on Zilly. By placing an order or subscribing to our platform, you agree to the terms outlined below.
Customers may cancel an order only before the vendor has accepted or started preparing, processing, or dispatching the order. Once an order has entered the preparation or delivery stage, cancellation may not be possible.
Vendors may cancel an order due to reasons including, but not limited to:
Zilly reserves the right to cancel any order in exceptional circumstances, including suspected fraudulent activity, payment issues, duplicate orders, technical errors, or situations beyond our reasonable control.
Refunds may be issued under the following circumstances:
Refunds may not be available in the following cases:
Approved refunds will be processed through the original payment method whenever possible. Depending on your payment provider or financial institution, it may take 5 to 10 business days for the refunded amount to reflect in your account.
Vendor subscription fees are generally non-refundable once the subscription period has commenced. Any exceptions shall be determined solely by Zilly in accordance with applicable laws and specific circumstances.
In cases where payment has failed or remains pending, no order will be confirmed until the payment has been successfully completed. If an amount is deducted without successful order confirmation, the refund will be processed as per the payment provider's guidelines.
If you believe you are eligible for a refund or need assistance regarding an order cancellation, please contact the Zilly Support Team with your order details for prompt assistance.
Zilly reserves the right to modify or update this Refund & Cancellation Policy at any time. Changes will become effective immediately upon publication on our website or mobile application.
